|  Coverage
Mapper, Baseline’s award winning
solution, enables telcos to share
current and accurate network coverage
information with everyone in the organization
giving them a strategic advantage
over their competition. It is an invaluable
tool for customer service to convey
coverage information to and communicate
effectively with the most important
audience – the customers. With
Coverage Mapper, telecommunications
companies can now employ a mapping
solution that brings together roadmaps
and coverage maps and customers -
a unique advantage.
Benefits:
- Provides
the most up-to-date coverage and
network performance information
to customers immediately;
- Ability
to be integrated with other departments’
processes to improve the efficiencies
of the whole organization;
- Share
real time information pertaining
to service coverage;
- Visually
verify coverage information;
- Determine
if a customer location is within
a current or planned coverage area;
- Reduce
average call time;
- Increase
customer satisfaction;
- Attach
location information to trouble
tickets and trouble shoot more effectively;
- Provide
accurate answers about the status
of the network during service-affecting
outages;
- Assist
customers by finding the nearest
retail or dealer location or service
center;
- Attach
location information to service
inquiries to market and sell more
effectively;
- Extend
vital information to your dealer
network or about your dealer network;
- Simultaneously
improve service levels while reducing
costs;
- Build
stronger relationships with customers
and increase customer loyalty (i.e.
reduce churn);
- With each
customer, the telecommunications
provider gets meaningful subscriber
data, which can be useful in updating
customer profiles and determining
target markets;
- Satisfy
customers' needs and make it harder
for the competition to attract them
in the future;
- Realize
a substantial return on investment.
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